Terms and Conditions

DISPATCH and DELIVERY

 

• We aim to process your order within 24 hours (up to 48 hours during sale and festive periods). From dispatch our delivery times are as follows: Asia including China 2 – 5 working days; Europe, the Americas and Australia 4 – 6 working days; other countries 4 – 8 working days. Our couriers deliver Monday to Saturday between 09.00 and 18.00.

• When your order has been shipped we will send you a dispatch confirmation via email. This will include the courier tracking number in order to track your parcels progress.

• We send the goods that you have ordered through international courier services. The place of delivery is deemed to be the shipping/delivery address that you provide in your order whether this is your home, office or other location. Please note it's not possible to have your order delivered to a P.O. Box.

• When multiple items are ordered, one of them might not be immediately ready to ship. The unavailable item will be sent at a later stage, but we will not charge you additional shipping costs.

• It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met these obligations please contact us. If the goods are lost or damaged in transit, please let us know promptly so we can take action. Please also see our Return Policy.

• This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply any of the products listed on our website www.sandrivercashmere.com (“our website”) to you.

• Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Customer Service before placing an order. Print the Terms (using the PDF option) and keep a copy of them for your reference.

• We have written these T&C’s with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document. Here’s the terminology:

• Contract - means any purchase of items from our site between us and you for which these T&C’s are used for.

• Conditions - means the standard T&C’s of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.

• Goods - means the products or services which we have sold to you in accordance with our T&C’s

• We – means the Sand river company, and “us” and “our” shall hold the same meaning.

 

PRICING POLICY

• All prices shown in the website are in pounds sterling (£) and inclusive of VAT at 20%. Where applicable, VAT may change from time to time. In case we use a special sale offer price please note that this might be a limited period offer which we will then indicate. The price for goods remains the same regardless of the country of delivery.

• We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. If such a case occurs we will contact you via email.

 

DELIVERY CHARGES

• There are no delivery charges as we provide free international delivery using express couriers to all destinations.

 

SHOPPING, REGISTERING AS A CLIENT AND PLACING AN ORDER

• To place an order on our web shop, you don’t need to create an account, but it is advised to make ordering easier in the future.

• If you choose to create an account with us, you must first register. You will then be given a unique personal log-in name and password combination by email. Your personal details will be stored behind your log-in name and password and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place an order. You could select your products before you register, but before you can check out you will need to go through the registration process.

• After you have registered, if you wish to place an order, select the goods and choose the colour and size you want, then press “Add to shopping basket" button. When you have finished shopping, click on the "Buy-now" button. This starts the payment process. Check your details carefully and enter the address you would like your order delivered to. Once you have placed an order, whether you have created an account or not, you will receive an order confirmation email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you to miss our emails.

• When placing an order you have agreed that these Terms and Conditions apply to such order.

 

COMPLAINTS PROCEDURE

• We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We will reply within 2 days.

• We have subscribed to the alternative dispute resolution service of The Retail Ombudsman and we might use their services in an effort to find a solution of any dispute with you, if that were ever to arise.

 

PRIVACY, SECURITY AND COOKIES POLICY

• For information please see our separate document on Data protection, Cookies, Privacy and Security. That text form part of our Terms & Conditions.

 

COPYRIGHT

• This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Sandriver Fashion Co Ltd. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

 

LIABILITY AND INDEMNITY

• Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

• Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

• We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

• You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

 

JURISDICTION

• These Terms & Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.

• All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English language.

• You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

 

GENERAL

• These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.

• In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

• We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.

• If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

• These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

• We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

• Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.

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